:root{--ink:#132c36;--muted:#677c83;--teal:#087f79;--teal-dark:#08615d;--paper:#f3f7f7;--line:#dde7e7;--white:#fff;--shadow:0 8px 32px #173e4710}*{box-sizing:border-box}body{margin:0;background:var(--paper);color:var(--ink);font:15px/1.6 'Segoe UI',Arial,sans-serif}a{color:var(--teal);text-decoration:none}a:hover{text-decoration:underline}button,input,select,textarea{font:inherit}button,a,input,textarea,select{outline-offset:4px}button{cursor:pointer}button:disabled{opacity:.6;cursor:wait}.topbar{height:91px;border-bottom:1px solid var(--line);background:#fff;display:flex;align-items:center;justify-content:space-between;padding:0 max(30px,calc((100vw - 1280px)/2));gap:24px}.brand{display:flex;align-items:center;gap:12px;color:var(--ink);font-weight:800;font-size:16px;line-height:1.25;letter-spacing:1.5px}.brand:hover{text-decoration:none}.brand small{display:block;font-size:12px;letter-spacing:.4px;color:var(--muted);font-weight:400;margin-top:5px}.brand-icon{background:var(--teal);color:#fff;display:grid;place-items:center;height:43px;width:43px;border-radius:13px;font-size:25px}nav{display:flex;align-items:center;gap:25px}nav a,nav button{font-size:14px;color:var(--ink)}nav form{margin:0}main{max-width:1280px;padding:0 28px;margin:0 auto;min-height:calc(100vh - 182px)}footer{max-width:1280px;margin:48px auto 0;border-top:1px solid var(--line);padding:23px 28px;font-size:12px;color:var(--muted);display:flex;justify-content:space-between;gap:15px}.hero{display:grid;grid-template-columns:1fr 1.05fr;gap:85px;padding:65px 0 35px;align-items:start}.hero>div{padding-top:38px}.eyebrow{font-size:11px;letter-spacing:2px;font-weight:700;color:var(--teal);display:inline-block}.hero h1{font-size:58px;font-weight:650;line-height:1.13;letter-spacing:-2.3px;margin:25px 0}.hero h1 em{color:var(--teal);font-style:normal}.lead{font-size:17px;color:var(--muted);max-width:450px;line-height:1.8}.steps{display:flex;flex-direction:column;gap:14px;margin:35px 0}.steps span{display:flex;align-items:center;gap:14px;font-weight:600}.steps b{font-size:11px;width:30px;height:30px;border-radius:50%;background:#e0efed;display:grid;place-items:center;color:var(--teal)}.help-note{border-top:1px solid var(--line);padding-top:24px;max-width:390px;margin-top:45px}.help-note p{color:var(--muted);font-size:13px}.card{background:#fff;border:1px solid var(--line);border-radius:18px;padding:28px;box-shadow:var(--shadow);margin-bottom:22px}.intake{padding:32px}.card-heading{display:flex;justify-content:space-between;align-items:center;gap:12px;margin-bottom:15px}.card-heading h2{margin:0}.card-heading .muted{font-size:11px}.tag{font-size:10px;letter-spacing:1.4px;font-weight:700;color:var(--teal);background:#edf6f4;padding:5px 9px;border-radius:5px}h1{font-size:36px;line-height:1.25;letter-spacing:-1px;margin:12px 0}h2{font-size:21px;line-height:1.4;margin:0 0 19px;letter-spacing:-.4px}h3{font-size:17px;line-height:1.4}p{margin:10px 0 18px}.muted,.fine{color:var(--muted)}.fine{font-size:11px;line-height:1.7}.center{text-align:center}.grid{display:grid;gap:0 18px}.two{grid-template-columns:1fr 1fr}label{font-size:12px;font-weight:600;display:block;margin:0 0 17px;color:#37535b}input,select,textarea{display:block;width:100%;background:#fafcfc;border:1px solid #d7e2e3;border-radius:8px;padding:11px 12px;color:var(--ink);font-size:13px;margin-top:7px;min-height:44px}input:focus,textarea:focus,select:focus{border-color:var(--teal)}input[readonly]{color:#5e777e;font-size:11px}textarea{resize:vertical;min-height:100px}select{padding-right:6px}.button{display:inline-flex;align-items:center;justify-content:center;gap:14px;background:var(--teal);color:#fff;border:1px solid var(--teal);border-radius:8px;padding:11px 19px;font-size:13px;font-weight:650;min-height:44px;text-decoration:none;white-space:normal}.button:hover{background:var(--teal-dark);color:#fff;text-decoration:none}.secondary{background:#fff;color:var(--teal);border-color:#cddfdd}.secondary:hover{background:#edf7f5;color:var(--teal)}.full{width:100%}.text-button{border:0;background:none;padding:8px;color:var(--muted);font-size:13px}.honeypot{position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden}.notice{border:1px solid #a9d7c8;background:#e6f5ed;padding:17px 22px;border-radius:10px;margin:25px 0;color:#245d48}.notice p{margin:5px 0}.error{background:#fff0ee;color:#b93434;padding:12px;border-radius:6px}.page-heading{display:flex;align-items:center;justify-content:space-between;gap:20px;margin:40px 0 28px}.page-heading p{margin-bottom:0}.stats{display:grid;grid-template-columns:repeat(4,1fr);gap:20px;margin:0 0 28px}.stat{background:#fff;border:1px solid var(--line);border-radius:14px;padding:22px;color:var(--ink);display:flex;flex-direction:column;box-shadow:var(--shadow)}.stat:hover{text-decoration:none}.stat span{color:var(--muted);font-size:12px}.stat strong{font-size:36px;line-height:1.3;margin:13px 0 9px;font-weight:650}.stat small{font-size:11px;color:var(--teal)}.filters{display:flex;align-items:end;gap:16px;border-bottom:1px solid var(--line);padding-bottom:23px;margin-bottom:25px}.filters label{flex:1;margin:0}.filters button{flex-shrink:0}.table-scroll{overflow-x:auto}table{width:100%;border-collapse:collapse;font-size:12px;text-align:left}th{font-size:10px;letter-spacing:1px;text-transform:uppercase;color:var(--muted);font-weight:600;background:#f5f8f8}th,td{padding:15px 12px;border-bottom:1px solid #e7eeee;vertical-align:top}td small{display:block;color:var(--muted);margin-top:4px;font-size:11px}td .ticket-title{font-size:10px;color:var(--teal);letter-spacing:.5px}td .ticket-title strong{display:block;font-size:13px;color:var(--ink);max-width:320px;letter-spacing:0;margin:5px 0}.badge{display:inline-flex;align-items:center;font-size:10px;font-weight:650;white-space:nowrap;border-radius:20px;padding:5px 10px;background:#f1f3f4;color:#66757a}.badge.pending{background:#fff2d7;color:#99671e}.badge.working{background:#e7efff;color:#355eaf}.badge.waiting{background:#eee9ff;color:#7758ac}.badge.closed{background:#def3e9;color:#257052}.priority{font-size:11px;color:#6c7d82}.priority.high{color:#bd782a}.priority.urgent{color:#c44444}.empty{text-align:center;padding:55px 25px;color:var(--muted)}.empty strong{display:block;color:var(--ink);font-size:18px}.empty p{max-width:440px;margin:12px auto 24px}.pagination{display:flex;gap:24px;justify-content:flex-end;align-items:center;margin-top:22px;font-size:12px}.pagination span{margin-right:auto;color:var(--muted)}.ticket-layout{display:grid;grid-template-columns:minmax(0,1fr) 350px;gap:25px}.title-light{font-weight:400;color:#7a8c92;font-size:24px}.prose{overflow-wrap:anywhere;white-space:normal}.metadata{display:grid;grid-template-columns:repeat(3,1fr);border-top:1px solid var(--line);margin-top:26px;padding-top:22px;gap:20px;font-size:12px;overflow-wrap:anywhere}.metadata b{display:block;color:var(--muted);font-weight:400;font-size:10px;margin-bottom:6px}.big-number{font-size:42px;letter-spacing:-2px;color:var(--teal);font-weight:700;margin:10px 0}.separated{border-top:1px solid var(--line);padding-top:22px;margin-top:22px}.timeline article{padding:0 0 20px 20px;border-left:2px solid #d8eae6;position:relative}.timeline article:before{content:'';position:absolute;left:-5px;top:7px;height:8px;width:8px;background:var(--teal);border-radius:50%}.timeline-head{display:flex;justify-content:space-between;gap:15px;font-size:12px}.timeline-head small{color:var(--muted);font-size:10px}.timeline p{font-size:13px;margin:7px 0}.checkbox{display:flex;align-items:start;gap:10px;font-size:12px}.checkbox input{width:16px;min-height:16px;flex-shrink:0;margin-top:2px;accent-color:var(--teal)}.solution{background:#f2faf7;border-color:#cee6db}.work-item{border-top:1px solid var(--line);padding-top:15px;margin-top:15px;font-size:12px}.work-item small{display:block;color:var(--muted);font-size:10px}.work-item strong{display:flex;justify-content:space-between;gap:10px}.work-item p{margin:8px 0}.company-item{padding:15px 0 25px;border-bottom:1px solid var(--line)}.company-item h3{display:flex;align-items:center;justify-content:space-between}.company-item small{font-size:10px;color:var(--muted)}.actions{display:flex;align-items:center;gap:12px}.actions form{margin:0}.company-label{color:var(--teal);font-size:14px;font-weight:600}.login-wrap{display:grid;grid-template-columns:1fr 450px;gap:70px;align-items:center;max-width:1040px;margin:90px auto}.login-wrap h1{font-size:44px}.narrow{max-width:650px;margin:70px auto}.report-header{margin-bottom:25px}.report-header h2{margin-bottom:5px}.report-ticket{break-inside:avoid}.report-total{text-align:right;font-size:13px;margin:15px 0}.acceptance{font-size:12px;border-top:1px solid var(--line);padding-top:14px}.report-stats .stat strong{font-size:30px}.report-ticket td:nth-child(2){min-width:240px}
@media(max-width:1000px){.hero{gap:35px;grid-template-columns:.85fr 1.15fr}.hero h1{font-size:45px}.ticket-layout{grid-template-columns:minmax(0,1fr) 300px}.stats{gap:12px}.topbar{padding:0 25px}.login-wrap{gap:35px;grid-template-columns:1fr 1fr}.metadata{grid-template-columns:1fr 1fr}}
@media(max-width:760px){.topbar{height:auto;min-height:78px;padding:18px 20px;flex-wrap:wrap}.brand{font-size:13px}nav{gap:15px}nav a,nav button{font-size:12px}main{padding:0 18px}.hero{display:block;padding:25px 0}.hero>div{padding:10px 5px 20px}.hero h1{font-size:42px;letter-spacing:-1.7px;margin:17px 0}.lead{font-size:15px}.steps{flex-direction:row;flex-wrap:wrap;gap:12px;font-size:11px;margin:20px 0}.steps b{width:25px;height:25px;font-size:9px}.steps span{gap:6px}.help-note{display:none}.intake,.card{padding:22px;border-radius:13px}.two{grid-template-columns:1fr}.page-heading{align-items:flex-start;flex-wrap:wrap;margin:28px 0 20px}h1{font-size:29px}.stats{grid-template-columns:1fr 1fr;gap:12px}.stat{padding:17px}.stat strong{font-size:28px}.filters{flex-wrap:wrap;gap:12px}.filters label{flex:auto;width:100%}.filters button{width:100%}.ticket-layout{display:flex;flex-direction:column;gap:0}.ticket-layout aside{width:100%}.metadata{grid-template-columns:1fr 1fr}.title-light{display:block;font-size:20px}.timeline-head{flex-direction:column;gap:2px}.login-wrap{display:block;margin:35px auto}.login-wrap>div{margin-bottom:30px}.login-wrap h1{font-size:34px}.actions{flex-wrap:wrap}footer{display:block;padding:20px}footer span{display:block;margin-top:8px}}
@media print{@page{size:A4;margin:15mm}body{font:10pt/1.5 Arial,sans-serif;background:#fff;color:#111}.topbar{padding:0 0 15px;height:auto;min-height:0}.topbar nav,footer,.no-print,.notice{display:none!important}main{max-width:none;padding:0;min-height:0}.page-heading{margin:20px 0}.page-heading h1{font-size:22pt}.card{box-shadow:none;border:1px solid #ccc;padding:16px;margin:14px 0;border-radius:5px}.stats{gap:10px}.stat{box-shadow:none;border-radius:3px;padding:10px}.stat strong,.report-stats .stat strong{font-size:20pt}.stat span{font-size:9pt}.fine{font-size:8pt;color:#444}.table-scroll{overflow:visible}table{font-size:8pt;table-layout:fixed}td,th{padding:7px;overflow-wrap:anywhere}th{font-size:7pt}.report-ticket td:nth-child(2){min-width:0}.report-ticket{break-inside:auto}tr,.acceptance{break-inside:avoid}.badge{font-size:8pt;border:1px solid #bbb}a{color:#111}.report-header{margin-bottom:14px}.eyebrow{color:#333}}

.chat-messages{height:350px;overflow-y:auto;display:flex;flex-direction:column;gap:14px;padding:18px;background:#f3f7f7;border:1px solid var(--line);border-radius:12px}.chat-bubble{max-width:90%;align-self:flex-start;background:#fff;border:1px solid #dce6e6;border-radius:12px 12px 12px 2px;padding:13px 16px;min-width:180px}.chat-bubble.mine{align-self:flex-end;background:#e4f3ee;border-color:#c4e3d9;border-radius:12px 12px 2px 12px}.chat-meta{display:flex;justify-content:space-between;gap:18px;font-size:10px;color:#54716f}.chat-meta time{font-size:10px}.chat-bubble p{white-space:pre-wrap;overflow-wrap:anywhere;font-size:13px;margin:7px 0 0}.close-service{background:#fff5ec;color:#96501e;border-color:#e6c6ac}.close-service:hover{background:#f9e6d5;color:#794217}.badge.declined{background:#f7e8e6;color:#a34e45}[hidden]{display:none!important}@media(max-width:760px){.chat-messages{height:300px;padding:10px}.chat-meta{flex-direction:column;gap:2px}.chat-bubble{max-width:95%}}

.review-panel{border:2px solid #d8aa49;background:#fffaf0}.review-panel .eyebrow{color:#99671e}.review-panel h2{margin:12px 0}.review-resolution{padding:15px;background:white;border:1px solid #eadcbd;border-radius:8px}.ticket-alert{position:fixed;right:24px;bottom:24px;width:min(440px,calc(100vw - 32px));z-index:30;padding:24px;background:#fffaf0;border:2px solid #c59a3c;box-shadow:0 10px 55px #203b3b40;border-radius:16px}.ticket-alert strong{font-size:18px}.ticket-alert p{font-size:13px;margin:10px 0 18px}.ticket-alert .text-button{font-size:11px}.ticket-alert .button{font-size:12px}@media(max-width:760px){.ticket-alert{right:16px;bottom:16px;padding:20px}.review-panel select{font-size:12px}}@media print{.ticket-alert{display:none!important}}

.badge.manual_closed{background:#e8edf2;color:#344557}.compact-report table{table-layout:fixed;width:100%;min-width:1120px}.compact-report th,.compact-report td{white-space:nowrap;overflow:hidden;text-overflow:ellipsis;padding:10px 7px;font-size:12px}.compact-report .col-code{width:8%}.compact-report .col-date{width:8%}.compact-report .col-company{width:10%}.compact-report .col-person{width:12%}.compact-report .col-problem{width:14%}.compact-report .col-work{width:20%}.compact-report .col-time{width:7%}.compact-report .col-ok{width:10%}.compact-report .col-state{width:11%}
@media print{@page{size:A4 landscape;margin:10mm}main{max-width:none!important;padding:0!important}.compact-report{overflow:visible}.compact-report table{min-width:0;width:100%}.compact-report td,.compact-report th{font-size:8pt;padding:5px 3px;line-height:1.3}.compact-report tr{break-inside:avoid}.compact-report thead{display:table-header-group}.report-stats{display:flex!important;gap:20px!important}.report-stats .stat{padding:7px!important}.report-stats .stat strong{font-size:16px!important}.report-header h2{font-size:18px}.page-heading{margin-bottom:10px!important}}